Hillarys blinds Reviews.

I was treated unfairly, and statutory rights dismissed. Are there other out there? I would like to hear from you!

I Won a court judgment.

1.I will tell you briefly about the case, (and if you know it, or had the same issues and received a summons from Hillary's blinds, though you know you did all you could regarding the substandard goods /fitting and service.

This is a civil case in which I am the defendant, being brought to court by the company Hillary blinds, Hunter Douglas UK Retail Ltd t/a Hillarys’ Blinds (“HB”).

HB claim that I did not pay them and nothing was wrong with the goods .

HB Hillary blinds are being deceitful; I have an ongoing and longstanding dispute with them for which I have not received resolution over months, despite suggesting repair, discount, a claim under their 5-year-guarantee and final to have them removed. Throughout this dispute I have not received responses from Hillary blinds, only automated “we will get back to you” responses. I wrote to HB to say that I reject the goods after exhausting all other efforts with them.

I raised this issue with my bank, and they issued a refund by doing a redress.

I reported HB to Citizens Advice Consumer Rights at an early stage and followed their guidance. As a result, they referred my case to Trading Standards who accepted it and raised it with HB to resolve.

Full timeline:

04/08/22 - I paid HB in full for the goods via a card machine transaction of £870.25.

· For the contract, there was not a contract or contract for delivery

August 2022 - HB failed to deliver the goods as stated, within 3 weeks.

· I complained to the HB salesperson a number of times, the final time being October 2022 (the day before the good were fitted). I was informed that I had to wait because the blinds were being specially made to fit and that the delays were due to their factory, though I believe this to be untrue. I demanded that the goods be cancelled but they informed me that I would still have to pay in full because they were custom made.

· On 31/010/22 I received a call from the salesperson to say that they would be fitted the next day, 01/11/22, which they were.

01/11/22 - I first complained to HB, the day that the goods were fitted.

· I spoke to costumer services. I explained to her that the goods were not merchantable quality, were poorly fitted, were not as described/advertised, and were damaged when fitted.

· Customer services acknowledged my email and photos on 04/11/22. then lather denied receiving, despite my evidence.

· I was told I would receive an update within 72 hours, but I did not hear back.

05/12/22 – Reported HB to my bank and they did a redress ( money back ) , the bank took up my case on my behalf.

· The bank said that the emphasis was on HB to prove that they did everything to support me with my complaint.

· The case was in my favour because HB could not prove that they acted upon my complaints.

· I believe that HB are choosing to pursue me in court rather than resolve my complaint. Trading Standards have received hundreds of complaints about HB, but most were anonymous. I chose to give my name as I thought it would help Trading Standards bring action against

HB. The bank produced a binding resolution, yet HB are pursuing me directly. when customers are not happy with goods and get a redress through the ban which is a binding contract. Hillary's come back after the costumer to get the money back a way of not addressing there failings.

28/01/23 – I contacted Citizens Advice (ref. number 17733508) and have followed their advice. They have raised with Trading Standards.

03/02/23 - I received a demand letter from HB, in which they demand £870.25 and state “We are not aware of any reason for non-payment of this amount, and we therefore intend to court procedures for the recovery of the monies”.

· The Court states that they are attempting to claim £891.17 plus the court fee of £70 for a total of £961.17.

· On 27/02/23 I sent a letter in response and copied in HB informing them that they were fully aware that I had paid and the circumstances, and that they had to resolve any issues with the bank.

I dispute Hillary’s claims of delivery and fitment dates.

· Hillary’s blinds state in court documents the delivery and fitment of the blinds was December 2022. I have indisputable evidence that this was 01/11/22.

• It is noteworthy that HB are willing to commit perjury by incorrectly claiming in court documents the timeline of the fitment for the blinds.

· The goods were not installed correctly, and HB did not use reasonable care and skill when conducting work.

· I requested repair replacement in the first instance being a snapshot. Any repair or replacement should be provided free of charge within a reasonable time and not cause significant inconvenience to myself.

· The Consumer Rights in 2015, states that goods should be installed correctly, a standard expected from someone competent in the line of trade.

· I only have to allow HB one attempt at repairing or replacing the goods. Despite this, I continued to pursue resolution for months because I could not understand why I was not getting a response after sending emails, photos, and letters.

· HB are aware that I have disability and the effort would cause me a great inconvenience and significant anxiety and worsening mental health.

· At this point, I looked up Google reviews. There were very many similar complaints regarding HB on Watchdog and Facebook about HB failing to act on complaints and, when people have managed to get HB to remove their blinds, the work done has caused further damage and escalated the problems. With this in mind, I would never want the stress of them in my house again.

i posted my complaint to Trust Adviser they did post my complaint i question how many other customers there are who never their complaints had taken seriousness by Trust adviser. such i personal feel the star ratings are questionable. when i email them to ask why and did not get a reply and would like to hear from others.....

On the court letter, it suggested mediation. I arranged mediation but HB did not attend. There is now an imminent hearing date of 20/12/23.

I have collected:

1. Bank transaction and bank statement

2. Hillary’s receipt paid in full.

3. Photos of damage / goods.

4. Warranty.

5. Bank dispute transaction.

6. Countless emails, escalation letters, and photos.

7. Email stating that they received photos.

8. Citizens Advice Consumer Rights case number and their referral email to Trading Standards to report my case.

2. Why are the issues in the case important for you?

I dispute the debt entirely as this issue was resolved between HB and my bank since 05/12/22.

I should not have to pay.

HB is fully aware of my disputes. I wrote to them in letters and emails explaining that if or when they remove the faulty goods I would have a claim monies for using my own plasterers and decorators. I do not trust HB’s contractors to do the work without causing further damage (having read reviews). I feel that I have further reasonable claim to compensation in this regard as the shutter frames are attached to the mural. At no point did HB respond to my escalations or dispute the claim with the bank. I believe that there must be a time limit on dispute, and I am being wrongly persecuted. The bank told me that the case was fully resolved. I personally feel HB are scamming me and others.

I have suffered as a consequence of HB’s actions and its very important that I get justice. Further, I feel that it is necessary to make the services available to the individual because failure to do so would be a breach, in making successful applications.

HB have made it problematic and likely continue to be problematic. They are not straightforward, and this is evident by looking at Trading Standards reports. I was treated unfairly, and my consumer rights not fulfilled.

satisfactory quality is defined as what a reasonable person’ would regard as acceptable, and takes into account factors such as price paid, fitness for purpose specified, appearance and finish, freedom from minor blemishes, safety and durability. If it becomes apparent that an item is not of the quality you were led to expect, you were not aware of any such defect when you bought it, and you bought from a seller acting ‘in the course of a business’ (i.e. not an informal sale), you are quite within your rights to go back to the retailer, even after some months of use. If a product develops a fault within the first 6 months, the assumption will be that this defect was present at the time of purchase, and you will not have to prove anything. If you are returning an item after this 6 month time period, this automatic assumption does not apply, You should also consider aspect of durability and acceptance.

I Counter claimed there was a fee of £85 this was refunded. If you’re not working, there is a form for a refund. if you are working claim for fee, time of work, etc…………….

Hillary case was dismissed. The judge said he could have awarded me £500 If I had got two estimates to fix the blinds. This would have been higher if i was working and if i had put more effort in to the counter claim. the judge took know time in his decision he said it was evident from the pictures and I had initially paid them and dismissed Hillary case.

I got to keep £870.25.

x3 blinds.

“If you receive a summons”.

It is worth counter claiming the cost £85 the same cost to Hillary’s. Counter claim Form Make a defence or counterclaim: specified amount. Defend a claim for a specified amount of money if you dispute it or make a counterclaim for money you think the claimant owes you. Support Through Court can help you fill out the forms and attend court with you

Form N9B: Make a defence or counterclaim: specified amount - GOV.UK (www.gov.uk)

NATIONAL HELPLINE - 0300 081 0006 - nationalhelpline@Supportthroughcourt.org

Support Through Court

Get help paying court and tribunal fees Eligibility!

Whether you’re eligible depends on:up to £4,250 in savings if your fee is £1,420 or less

up to £16,000 in savings if your fee is over £7,000 . How to apply If you have more than one fee to pay, you must apply for help with each fee separately.If you need help with fees for the Court of Protection, you cannot use this service. Fill in form COP44A instead and submit it with your court application.

Apply online Get help paying court and tribunal fees - GOV.UK (www.gov.uk)

You can get money off your fee if you claim one of the following benefits:

income-based Jobseeker’s Allowance (JSA). income-related Employment and Support Allowance (ESA)Income Support.Universal Credit (and you earn less than £6,000 a year)Pension Credit (Guarantee Credit).You must also have less than the maximum amount of money in savings. This is usually up to £4,250. You might find it useful to read the ‘Notes for defendant’ on Form N1: Make a claim against a person or organisation.

I started this blog because of my bad experience with Hillary’s blinds and the frustration of getting nowhere. I found on social media sites complaints post disappear as each person post.

Hillarys’ blinds complaints on Facebook I personally found,

(HB) are posing as customers. (HB) posting good reviews on a complaint site? I found many of my comments were to dissuade the customer from acting by commenting on customers complaints posts. Quot, “There is nothing wrong with your blinds trusts me I have been doing this job along time. The complaints are in your head, there isn't a problem, why are you complaining. Comments toward the customer are defensive and they were not there to help you.

If you have had a bad experience i would like to hear from you. To log the complaints in once place. you can email pictures or documents. please let me know if you want to stay anonymous and i can black out names and address on documents or you can do yourself with marker before emailing .Email Katherinegleeson@aol.com.

A snapshot of the non fitted shutters sandwiched between the shutters and wall wedges and screws . the mastic had holes where the light entered. the shutters has so many gaps they was not as described on web site. and the blinds they were not black out or did they isolate. poor measured, poor fitted and poor quality. complaints dismissed, ignored over and over despite stating they would get back to me and messed around